Order Management: One Unified Order Inbox
Fast, Consistent Fulfillment
Running orders across multiple channels is a nightmare. One login for Amazon. Another for Walmart. Another for your dropship supplier. By the time you're done logging in, orders are aging and customers are waiting. Ecom Circles order management pulls every order from every channel into one unified inbox. Amazon, Walmart, and Mirakl orders side by side. One dashboard. One fulfillment workflow. One shipping portal.
Order Management Features
One inbox. One workflow. All your orders, all your channels.
Unified Order Inbox
Amazon, Walmart, and Mirakl orders in one inbox. Sorted by date, channel, or status. See everything at a glance.
One Fulfillment Workflow
Process all orders from one place. Confirm fulfillment method, buy a label if needed, and move on. No switching between dashboards.
Buy Shipping Integration
Amazon Buy Shipping, Walmart Buy Shipping, and Ecom Circles Shipping, all in one interface. Choose carrier, print label, done.
Returns Management
Manage refunds, replacements, and returns from one dashboard. Process refunds faster. Improve customer satisfaction.
Order Tracking
Track every order from placement through delivery. Status updates sync automatically across all channels.
3PL & Warehouse Integration
Route orders to your warehouse or 3PL. Tracking syncs back automatically. Integrates with Amazon and Walmart buy shipping.
Inside the Unified Inbox
Every order from every connected channel lands in the same view. You see what came in, where it came from, what stage of fulfillment it's at, and what needs your attention.
What every order shows
- ✓Order source: Amazon, Walmart, or Mirakl, labeled at a glance
- ✓Order ID and customer details: complete order info in one card
- ✓Item details: product names, quantities, variation info
- ✓Order status: pending, processing, shipped, delivered, returned, refunded, standardized across platforms
- ✓Fulfillment status: new, being checked, processed, shipped, completed
- ✓Fulfillment type: FBA, FBM, WFS, or dropship
Filter to what you need
Sort by status, date, marketplace, or fulfillment type. Find what needs to ship today, what's stuck waiting on a label, or what came back as a return. No more hunting across three different systems for the orders that need attention.
Fulfillment types we handle
- ✓FBA (Amazon-fulfilled): Amazon handles warehousing and shipping. Order status flows back to you.
- ✓FBM (merchant-fulfilled): you pick, pack, and ship. Buy a label from the order detail page.
- ✓WFS (Walmart-fulfilled): Walmart handles fulfillment from your inventory.
- ✓Dropship: supplier ships directly to the customer. The order stays visible until tracking arrives.
Order Management in Your Workflow
Orders are the engine of your business. Sync with inventory to prevent overselling, then integrate with order management included to manage orders from both Amazon and Walmart seamlessly. Expand to multi-marketplace operations by managing orders from both channels in one place.
For sellers using fulfillment partners, manage orders from both Amazon and Walmart, then integrate with warehouse services or use our built-in 3PL integration to route orders for fulfillment.
Why Order Management Matters
Multi-Channel Order Chaos = Slow Fulfillment
You receive 30 orders across 3 channels daily. Checking 3 different dashboards means orders get lost in the shuffle. Shipping is slow. Customers get angry.
Unified Order Management = Fast, Consistent Fulfillment
One order inbox. One fulfillment workflow. One shipping portal. Process orders from every channel without switching between dashboards.
Fast Shipping = Better Feedback = Higher Rankings
Faster shipping leads to happier customers, better feedback, and higher search rankings on Amazon and Walmart.
What Changes When You Unify Orders
- ✓No more dashboard hopping. Amazon, Walmart, and Mirakl orders in one inbox.
- ✓One shipping interface. Buy labels from Amazon, Walmart, and third-party carriers without switching portals.
- ✓Orders don't slip through the cracks. Every order from every channel, sorted by age and status.
- ✓3PL and warehouse visibility. Orders route to fulfillment, tracking syncs back automatically.
- ✓Multi-quantity order support. Handle complex orders including Walmart multi-quantity via API.
Built for Teams Coordinating Real Operations
Solo sellers can run order management alone. Teams need it. The platform handles role-based access, manual orders, notes, issue flags, and per-order economics edits so your packer, warehouse manager, and bookkeeper aren't fighting over the same dashboard.
Role-based team access
Add team members with specific roles, so the right people automatically see the right information.
- ✓Admin: full access to orders, settings, financial data, and team management.
- ✓Manager: order management, fulfillment, shipping, with limited financial access.
- ✓Warehouse staff: assigned orders and fulfillment status; no pricing or deletion.
- ✓Read-only: view orders and reports, can't make changes.
Warehouse staff don't see margin data. Pickers don't need customer email addresses. Everyone sees what matters to their job.
Manual order creation
Not every order comes through the API. A customer phones in. A replacement needs to go out. A third-party channel sends an order via email. Create the order manually in Ecom Circles, specify the marketplace, customer, items, and fulfillment method, and it flows into the inbox like any other order.
Notes, issues, and audit trail
Orders don't always go smoothly. Damaged items, missing components, wrong picks. Flag any order with a typed issue (Wrong Item, Damaged in Transit, Missing from Order, Late Delivery, Customer Request, Fraud Concern, Critical Issue) and the order stays visible in your workflow until it's resolved.
Every change is logged: who created the order, who updated it, when fulfillment happened, when it shipped. The full timeline is there when you need to reconstruct what happened.
Per-order economics
Cost of goods, marketplace fees, and shipping cost should reflect reality, not your standard estimate. When you bought that item at a different cost, when the marketplace fee surprised you, when shipping cost more than expected, you can edit COGS, fees, and shipping cost directly on the order. Your profit math stays accurate.
Buy Shipping and Warehouse Routing
Two operations make or break order throughput: getting the label bought and getting the order to whoever's shipping it. Order management handles both inline so you don't jump between systems.
Buy labels from the order detail page
Click Buy Label from any FBM or dropship order. Choose your provider and carrier. Print. Tracking syncs back to the order and to the sales channel automatically.
Shipping providers we integrate: Amazon Buy Shipping, Walmart Buy Shipping, Ecom Circles Shipping, EasyPost, Stamps.com.
Carriers supported: UPS, USPS, FedEx, DHL, Amazon Logistics.
Route orders to your warehouse or 3PL
If you use a warehouse or 3PL partner, including Ecom Circles' own fulfillment centers, the order, the inventory, and the tracking all share one source of truth.
- 1.Create a Purchase Order from the order detail page; specify which items need to be picked and packed.
- 2.Warehouse receives the PO through the same software.
- 3.They confirm inventory and process the order in the system.
- 4.They print the label and ship; tracking syncs back automatically.
- 5.You see tracking updates in the unified inbox.
Your team and your warehouse use the same software. No separate emails. No duplicate entry. No lost shipments.
Who Order Management Is For
Multi-marketplace sellers
If you sell on Amazon and Walmart (and increasingly Mirakl), the cost of switching between order systems compounds with every shipment. One inbox kills that overhead.
Teams with specialized roles
Packer, shipper, warehouse staff, customer service, account manager. Each person needs visibility into the orders they touch and nothing more. Role-based access keeps everyone focused.
Sellers using a 3PL or warehouse
Your logistics partner needs to see your orders, acknowledge them, and update tracking. Ecom Circles connects the same order data to your warehouse so handoffs stop being email threads.
Sellers managing COGS per order
When margins matter, per-order accuracy beats blanket estimates. Edit COGS, fees, and shipping cost on every order so your reporting reflects what actually happened, not what was supposed to happen.
Common Questions
Stop Juggling Multiple Dashboards
One unified order inbox. Fast fulfillment. Happy customers. Better feedback.