What an AI Amazon Virtual Assistant Does
A virtual assistant for Amazon sellers usually covers three kinds of work: orders and operations, the listing catalog, and customer service. A human VA works a shift, needs training, and has to be checked. An AI Amazon virtual assistant does the repeatable part of that work around the clock and the same way every time.
With this service, our agents work on the seller side of your Amazon store. It starts with services that only watch, such as account health and listing health. When you switch on orders and tracking, an order you fill from a supplier is bought from that supplier, the purchase order is written, proof of the purchase is kept, and tracking goes to Amazon when the supplier ships. The list below shows which of these jobs our agents run by code today and which an Ecom Circles person still handles.
Tasks the Agent Runs, and What a Person Handles
The store jobs our agents run by code today, and the work that stays with an Ecom Circles person.
- Buying Amazon-sourced orders within minutes and writing the purchase order
- Keeping purchase proof for every order
- Tracking in from the supplier and out to the marketplace
- Late and at-risk order alerts
- Account health reads on the storefronts our agents can read today
- Supplier stock and price feeds
- Returns handling on some marketplaces
- A problem list with a daily digest
- Checking the agents' work and handling what they flag
- Appeals and anything the marketplace asks a person to answer
- Ungating and brand approvals
- Finding and vetting new suppliers
- Anything an agent flags as outside its limits
Amazon Virtual Assistant or AI Agent
How a human VA and the AI agent compare on the jobs sellers hire a VA for.
| Human Amazon VA | AI agent with a person checking | |
|---|---|---|
| Hours | One shift a day | Around the clock |
| Training | Weeks of training and written procedures | Runs to a written procedure from day one |
| Checking | You check the VA | An Ecom Circles person checks the agent |
| Turnover | Starts again when the VA leaves | The agent stays |
| Reporting | When you ask | A daily summary in Slack |
| Judgment calls | The VA guesses or asks you | Flagged to a person, never guessed |
How the Service Starts
Your agent walks you through onboarding in Slack. It starts with services that only watch your Amazon store, then adds each service that acts when you are ready.
These change nothing in your store.
Account health
The agent reads each storefront's health and performance pages and tells you what changed.
Listing health
Listings with errors, suppressed offers or missing details are found and put on a list to fix.
Daily summary
One short message a day: what ran, what it found, and what needs you.
Each one is switched on when you are ready, and each has its own limit.
Orders and tracking (limit: a spend budget)
Buys orders from your supplier, writes the purchase order and uploads tracking.
Repricing (limit: a price floor)
Moves prices on the Ecom Circles repricer, with a price floor you set.
Buyer messages (limit: your approval rules)
Reads buyer messages and drafts replies, sent inside the rules you agree.
Listings (limit: a daily cap)
Builds and fixes listings to a written checklist, checked by a person.
Sourcing (limit: a buying budget)
Feeds supplier stock and prices in and flags items worth buying.
Amazon Virtual Assistant Pricing
Included in AI Store Management, from $997 a month per marketplace store.
AI Store Management
From $997 a month per marketplace store
The AI Amazon virtual assistant is part of the store plan.
- AI agents on your Amazon store around the clock
- An Ecom Circles person checking their work
- Your agent and our team in Slack
Need a team to own the whole account instead? See our done-for-you management. For both plans and their prices, see AI Store Management pricing. For every AI service and marketplace, see AI Store Management.
More AI Services
AI Store Management
The whole service: every marketplace and every agent, priced per marketplace store.
See the service →AI Ecommerce Virtual Assistant
One AI assistant across your marketplace stores, working in Slack with you and the Ecom Circles team.
See the service →AI Amazon Listing Optimization
Listings built and fixed to a written checklist, with listing health watched every day.
See the service →AI Walmart Store Management
Orders, tracking, seller performance and repricing for your Walmart store, run by AI agents.
See the service →AI eBay Store Management
Orders, tracking, stock feeds and alerts for your eBay store, run by AI agents and checked by a person.
See the service →